Reviews

Jeff was very helpful and did everything over the phone and e-mail! Thanks Jeff

Very positive experience. We were able to get a space that very day. I highly recommend.

LOOK NO FURTHER!!!! this is where you want your belongings or a unit to keep your business things in!!! The manager Jeff is beyond helpful and kind and the assistant manager Jill is exactly the same way!!! You will love dealing with them and prices are lower than other places and he’s always there if you need him OR HER !! WE just feel so safe and sound here after dealing with other storage places (PS🥴) another thing this storage facility has a man that keeps things SO clean ~ we are very impressed by what we’ve seen here! LIKE NO OTHER🤷‍♀️ 👍👍👍👍👍👍👍👍👍👍 10 thumbs up. CALL THEM!

This storage center was perfect for us. Every time we called, Jeff, was super kind and informative. He was also so helpful and we appreciated it so much. Thank you Jeff!

Great staff, very helpful. Heather is awesome 😁

Keep our fifthwheel there.

I've used this spot for some time. It's always looking good, clean, weather tight.

Good storage units. Nice climate controlled units and easy access on non-climate controlled units

Great

I'm so happy I found Paramount Animal Care. They take such wonderful care of all my dogs. They have fair prices and Fabulous hours.

Used them for 3 years..a bit spendy, but aren't they all?

Nice units. Checking for small unit for all boy's school stuff & plan on giving them keys. If not cleaned out in two months someone else's stuff. Sorry, room for large or small RVs. Huge selection. Prices very competitive.

I moved from WA to ID and needed to put stuff in storage until my home closed in ID. I spoke with Jeff on the phone from WA and he was so kind and helpful and reserved a storage until for me without asking for money. When I arrived at Idaho Self Storage, I met Ruthann and she was very helpful and kind. I would highly recommend using their facility. It was very clean and secure and you won't meet nicer people anywhere else!

Great prices, Great location. Great Staff. Dorene Bailey

Great place

Very nice storage units .love that they have a restroom on site for convenience

Nice, new place. Clean facility and friendly owner.

Clean facility, front desk is always helpful, and I've never been worried about theft because of the the great location and numerous security cameras.

The clerk, Amy was cheerful, friendly, and helpful. She is knowledgeable in the storage facility. She set us up with the storage unit quickly, and went over the contract and access code to the facility.

Amy is awesome! She answered all my questions and went out her way to help me. She is very kind and welcoming.

Always the best service.

Rented here before was treated very nice then , when l walked in the gal said I know you she was the sameone that rented to me 13 years before nice to know that they knew me like old friend you hadn't seen forever thanks again

Amy was so welcoming and helpful. Getting a unit set up with her was super easy and I enjoyed chatting with her. Keep up the good work!!!

Amy is so sweet and kind. She made it so easy and approachable for my friend and I to get a unit. She is a joy to work with.

Amy was great, the process from beginning to end was seamless!!!

Staff are always pleasant and polite and made every effort to assist in any way they could. It's also very clean and well maintained.

Very helpful and friendly staff, and the facility is well-kept clean, we are happy we chose to store here.

Super friendly staff! VERY clean, well kept facility! Top notch service!

Heather and team have been AMAZING with me and my family, I lost my home in the middle of COVID and was in. Desperate need of a storage unit and this team made my tragedy not so bad. I definitely recommend this company to anyone 1000% I love you lady's, I will visit you ladies soon

Hands down the best storage facility I have encouraged. Not only are the staff really awesome and friendly but they work with you any way they can. The units are affordable and like I said if your late or come across problems they will try their best to work with you and your situation. Highly recommend

Very clean and nice, employee's willing to work with you on the payments.

Excellent staff. Clean, well-secured units.

Awesome employees killer service really friendly and really professional

Fair prices, easy access and generally clean.

This place has worked with me and my financial situation quite well! They're great!

I've had my storage here for over a year. I'm very satisfied with the cleanliness of the facilities and the very nice and helpful staff. The staff has always been very responsive to any inquiries I've had. The other locations in Boise that researched also are very clean and have a nice staff. This one is closer to me.

Heather the manager was so helpful and wonderful to work with. Five Stars!!! For being awesome and knowledgeable.

Never had any issues. Would be nice to have a garbage dumpster nearby tho.

Highly recommend this place to anyone in need of a storage unit! Super friendly staff, Robert was very helpful

Very helpful and understanding people

Such friendly staff. They're the complete opposite of the last storage unit company I had. I highly recommend them

We’ve used Idaho Self Storage over the past few years and have had nothing but amazing service and communication with the staff.

Super friendly and helpful staff. Facility is always kept clean and presentable

Very cramped and the lanes need to be wider. Looks more like a junk yard in the back.since the manager got back to me in such a professional way I am uping my rating. This is what good companies need to strive to do. Thank you so much for the explanation and I wish you the best!

Too expensive

Nice people; very convenient.

They work with you and genuinely care about customers and property

Went in looking for a truck to reserve during this busy moving season and they were extremely helpful after getting the runaround from other Uhaul dealers. They explained how things work with reserving online vs in store and even called around to help find the right size truck. Very helpful.

Great employees, and better price than our last storage.

Helpful & friendly

Great staff. Understanding and help you any way they can.

Very secure, easy to work with

Nice, clean facilities. I rented a parking spot and indoor climate controlled unit. They have extra wide doors for the indoor units which is really convenient. My unit was 10x17 (I think) which was more than enough room for my two bedroom apt. Pricing was a little high but they have discounts for military.

It is difficult to find any available storage or parking in Boise right now. Idaho Self Storage had a locker ready for me when I arrived. Unfortunately, with the length of my truck and trailer, I could not get into it! Heather and Billie made several phone calls on my behalf and found me a solution. I am so thankful for all that they did for me, they really went above and beyond. They were so supportive and friendly throughout the process as well, I can't recommend them enough. Thank you Idaho Self Storage. I highly recommend them.

Great storage

Very clean facility, friendly staff and easy to rent from. Your personal belonging are as secure as Fort Knox here.

Excellent customer service. Billie Jean is absolutely amazing

I love the office staff. Super friendly and always helpful. Heather is an amazing human being.

Fair price, nice facility and friendly helpful staff

Nice this time around. It used to be every time you go there you leave with a nail in the tire. But that didn't happen this last few times

Great place, fair price

This place is amazing

The location is convenient, and the prices are reasonable.

This is such a great place to do business! The staff really makes it so easy to store stuff. Especially if you have large amounts and shipments coming in and out. They are overly willing to accommodate the needs of their tenants. I don't even live on this side of town, so geographically it's not the most local for me but I won't leave because of the service alone!

Gave them ID, debit card, and because I didn't have a mailing address and am homeless they would not rent to me. I feel they are discriminatory against homeless people and are very cold hearted just needed a place close by the shelter to store my stuff after showing me the shed,taking all my information,and copying my ID, was told it wasn't going to be a good fit.very shady business I will be calling corporate to make a complaint

Reasonable rates.

Managers made false allegations about me and are kicking me out just after I got all my belongings moved in! I am homeless and now must find somewhere else to store my stuff. I don't think they like black people and homeless individuals ,???

The best Storage facility in Boise! Nice facility, very clean & exceptionally helpful & friendly staff

Very helpful

My only complaint is there's not more storage units available

Very nice staff and a very clean place as well.

Buyer beware! These units are not the size that they are advertised to be. For example my 10x10 is not a hundred square feet it's closer to 80 square feet. I'm being short-changed by 25% of the space advertised. This company consistently raises rates every single year. It really has me thinking do I need storage it is a personal goal now to reduce my storage needs. I guess I should thank them for that. Response to Owner response: You have raised the rent twice since you lowered it by a few dollars. The amount you lower it was not proportional the difference between the advertised size and the actual size. Stop calling the 10x10s that size when they are not. You can charge whatever rent you want but misleading people as to what they are getting is unethical behavior.

Clean

The owner is friendly and when there was a little snafu about if I was authorized to use a company rented unit they were prompt in helping me get it straight.

Best of downtown.

Very nice facility

I called several places trying to find the right size, price, quality of storage unit. Sharrie, site manager, was the nicest person I spoke with and a significant reason I am renting storage here. 2 other storage unit places were not very polite to me when I called and I didn't feel valued at all. Sharrie showed genuine interest in me and my needs. Great person to deal with!

Great service. Great facility.

I needed the moving van for more than 1 day and it did get extended to 4 days. Very helpful and accomodating. Great service

Clean, secure, friendly.

Reasonable rates.

The best Storage facility in Boise! Nice facility, very clean & exceptionally helpful & friendly staff

Very helpful

My only complaint is there's not more storage units available

Very nice staff and a very clean place as well.

Clean

The owner is friendly and when there was a little snafu about if I was authorized to use a company rented unit they were prompt in helping me get it straight.

Best of downtown.

Very nice facility

I called several places trying to find the right size, price, quality of storage unit. Sharrie, site manager, was the nicest person I spoke with and a significant reason I am renting storage here. 2 other storage unit places were not very polite to me when I called and I didn't feel valued at all. Sharrie showed genuine interest in me and my needs. Great person to deal with!

Great service. Great facility.

I needed the moving van for more than 1 day and it did get extended to 4 days. Very helpful and accomodating. Great service

Clean, secure, friendly.